Digital transformation starts with technology, however, it has a profound effect on the culture and people of organizations because the digitalization of work acts as a catalyst for process and human transformation.
Digital transformation affects the way people work and how productive they are, so companies should provide employees with the technological skills to be able to embrace the different changes in the workplace. For example, some advancements in technology such as number crunching relieved accountants from time-consuming manual work, and allowed them to work faster and more accurate. Decision making has changed too as a consequence of the changes in data processing. In the past, executives waited a long time to receive sales forecasts or trend analysis that helped them take informed decisions. Today, technology removed some of the barriers to insight, so decision-makers can take fast decisions with more information, leading to better business results.
The most powerful change may be the networking technology that allowed to connect people and data. New tools such as emails make it possible to connect one person to unlimited recipients, anywhere in the world at no cost.
More accurate insights are now possible thanks to the possibility of combining and comparing different sets of data. This possibility gives employees more access to information and as a consequence, make important business decisions.
We also witnessed the rise of distributed computing, able to process big volumes of diversified data anywhere with just an internet connection through the cloud. The spread of smartphones made computing mobile, allowing workers to access to the internet constantly.
The lines between IT and business functions started to blur thanks to the unbounded IT environment that the progression from computing to networking to cloud created.
Today IT and business leaders partner in new and innovative ways. For all of this, people are an essential part of digital transformations, they are as important as the technologies, infrastructure and processes involved. The culture of a company should offer learning and development opportunities to all employees and the broad community because better opportunities drive the organization’s digital maturity and show investment in the future of all its stakeholders.